I received an email from customer(.)service@royalmail(.)com and think this is a scam, it has got a document attachment on it, but I did not bother to open it, instead I went to the royal mail website and look if there is something that says about scam emails or suspicious emails. Luckily I found what I was looking for, on the royal mail website under costumer service/security/suspicious-emails I found this information:
From The Royal Mail Webiste
If you receive an email that appears to be from us but is unexpected, remember:
We will never send you an email asking for credit card numbers or other personal or confidential information.
We will never ask you to enter information on a page that isn’t part of the Royal Mail website.
We will never include attachments unless the email was solicited by you and sent from a recognised member of Royal Mail staff.
Here are some quick ways to tell a scam email
Check at the top. Fraudsters often use subjects or greetings that are impersonal and general, like “Attention Royal Mail Customer”.
They may use a forged email address in the “from” field like "firstname.lastname@example.org”.
They may even use the Royal Mail logo. None of this guarantees the email has come from us.
What are scam emails?
Scam emails try to lead you to a website and enter personal information which is used by fraudsters to commit identity theft and other crimes. Don’t fall for them. If in any doubt, report them to our dedicated security team and delete them from your inbox.The subject of the email may refer to an item of post being held for collection and asks you to call a specific telephone number. We will never email you about attempted delivery of mail items. Do not call the number. You may be charged for a premium rate phone call or asked to enter personal information.
Our golden rules:
Never send sensitive, personal information, security details or credit card numbers by email.
Never click on a link in an email if you are unsure about it, especially if it asks for personal financial information.
Make sure you have a spam filter on your email accountPlease Note: Royal Mail will under no circumstances ask you to send your account details or password via e-mail.
Reporting potential scams:
If you receive a suspicious e-mail or discover a Royal Mail branded website which you believe to be fraudulent, please contact Customer Services. If you have are the victim of a payment scam, you can obtain a crime reference number by reporting the incident to your local Police station or visiting the Action Fraud website. For expert advice on other email scams visit the Metropolitan Police website or read articles focussing on this area at Safe from Scams website.
On my experience, every-time I got a large parcel and I am not at home, they will leave a small card on my mailbox with all the information on how to get the parcel, sometimes a letter through the post indicating that I got a parcel that requires a custom tax payment. So I think this email that I received now is definitely a scam!
This is the email I received today:
From: Royal Mail
Sent: Friday, 23 September 2011,
Subject: Royal Mail Error package delivery
A courier did not deliver the package to your address.
Reason: Error in delivery address.
Information about your package is attached to the letter.
Read all information carefully and come to the "Royal Mail" office to receive your package.